Privacy Policy
Last updated: 1 July 2026
Radpid Diagnostics is committed to protecting your privacy and handling your personal data responsibly. This policy explains how we collect, use, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Radpid Diagnostics is a private medical imaging company providing mobile X-ray and ultrasound services across London and Kent. Our registered address is 599–613 Princess Road, Dartford, DA2 6HH. We are the data controller for the personal data we collect. Contact us at [email protected] or 01322 914330.
2. What Data We Collect
We collect personal data including: your name, date of birth, contact details (phone, email, address), and medical information (reason for scan, clinical history, GP details). We also collect technical data such as IP address, browser type, and pages visited when you use our website.
3. How We Use Your Data
We use your personal data to: arrange and deliver diagnostic imaging appointments; communicate with you about your booking; share examination results with your GP or specialist (with your consent); comply with legal and regulatory obligations; improve our services. We do not sell your data to third parties.
4. Legal Basis for Processing
We process your data on the following legal bases: Contract — to fulfil your booking; Legitimate interests — to manage our business and improve services; Legal obligation — to comply with healthcare regulations; Consent — for marketing communications (you can withdraw consent at any time).
5. Medical Data
Medical and health data is classified as special category data under UK GDPR. We process this data only where necessary to provide healthcare services, with your explicit consent, or where required by law. All medical data is stored securely and access is restricted to authorised clinical staff.
6. Data Sharing
We may share your data with: consultant radiologists who report your examinations; your GP or referring clinician (with your consent); IT service providers who support our systems (under data processing agreements); regulatory bodies where required by law. We do not share your data with third parties for marketing purposes.
7. Data Retention
We retain medical records for a minimum of 8 years from the date of the last examination (or until age 25 for children), in accordance with NHS and professional body guidance. Contact and booking data is retained for 3 years. You may request deletion of non-medical data at any time.
8. Your Rights
Under UK GDPR, you have the right to: access your personal data; correct inaccurate data; request deletion (subject to legal retention requirements); restrict processing; data portability; object to processing; withdraw consent. To exercise these rights, contact us at [email protected].
9. Cookies
Our website uses cookies to improve your experience. Essential cookies are required for the website to function. Analytics cookies (where consented) help us understand how visitors use our site. You can manage your cookie preferences using the cookie banner on our website or through your browser settings.
10. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. This includes encryption, access controls, and regular security reviews.
11. Complaints
If you have concerns about how we handle your data, please contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or 0303 123 1113.
12. Changes to This Policy
We may update this privacy policy from time to time. The current version will always be available on this page. Last updated: 1 July 2026.