Privacy Policy

Privacy Policy

Radpid Diagnostics Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you use our services, including our website, diagnostic imaging services (home x-ray, private x-ray Kent or private ultrasound London).

1. Information We Collect

We may collect the following types of information:

• Personal details: Name, date of birth, address, email, phone number. 
• Health information: Clinical details, referral forms, medical history, and imaging results. 
• Payment information: Billing address, payment card details (processed securely      by third-party providers). 
• Technical data: IP address, browser type, and site usage (collected via cookies for site functionality and analytics). 

2. How We Use Your Information

We process your personal data for the following purposes:

• To arrange and provide diagnostic imaging services. 
• To communicate with you about appointments, results, and care pathways. 
• To share clinical reports with referring clinicians or healthcare professionals involved in your care. 
• To process payments and manage accounts. 
• To comply with legal, regulatory, and professional requirements. 

3. Sharing Your Information

We only share your data when necessary to deliver our services:

• With referring clinicians or healthcare providers for your ongoing care. 
• With qualified radiographers, sonographers, and reporting clinicians who provide imaging and clinical reporting. 
• With trusted third-party providers (e.g., IT support, payment processors) under strict confidentiality agreements. 
• When required by law or regulatory authorities. 

We never sell your data to third parties.

4. Data Storage & Security

• Your data is stored securely in accordance with UK GDPR and our Information Governance Policy. 
• We use secure clinical systems to store medical images and reports. 
• Access to your data is restricted to authorised personnel only. 

5. Data Retention

Medical records, including imaging and reports, are retained for the minimum period required by UK law and professional guidelines (typically up to 8 years, or longer for children’s records).

6. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data. 
• Request corrections to inaccurate data. 
• Request deletion of data (where legally permissible). 
• Restrict or object to certain processing. 
• Request a copy of your data in a portable format. 

Requests can be made in writing to enquiries@radpidiagnostics.com.

7. Cookies & Website Use

Our website may use cookies to improve user experience and analyse traffic. You can manage or disable cookies through your browser settings.

8. Contact Us

For questions about this Privacy Policy or how we handle your data, please contact:

Radpid Diagnostics Ltd Email: enquiries@radpidiagnostics.comRegistered Office: 599-613, Princes Rd, Dartford DA2 6HH 

9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.